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Customer Support

Shipping & Delivery

No shipping needed, after gathering all the information, after the order has been placed and after payment has been made all files will be sent to you by e-mail.



Privacy & Security

It is a part of our company’s core values that we will properly value and protect any information entrusted to us about our customers. This policy describes how we will safeguard personal and company information, to ensure peace of mind when dealing with our company. It is our policy that:

  • Our company will collect only that information about customers which is needed and relevant.
  • Our company will not disclose information to other parties unless customers have been properly notified of such a disclosure.
  • Our company will strive to make certain that information about customers is kept accurate and up-to-date.
  • Our company will use appropriate controls to ensure that this information is kept secure and is only viewed or used by the proper personnel.
  • Our company will comply with applicable laws, regulations, and industry standards when protecting employee information.
  • We hold our employees, vendors, contractors, suppliers, and trading partners to meet this same set of policies.

 

Returns & Replacements

If you have a question or comment concerning a refund of the money due to dissatisfaction, please login to your account and contact us so we can resolve the issue. Contact us to inform us your situation, and an Chip-Tuning-File Staff representative will get back to you as soon as possible.



Ordering

  •  Ordering will take place in several steps like:
  •  Select your car brand & model.
  •  You will need to write your desired mod choosing between(Sport, Eco, Custom) + specify if you have any engine mods.
  •  Select your ecu type.
  •  Select optional mods(Optional)
  •  In the last step you will need to upload your original file that you previously download/read from your car.
  •  After placing the order you will be redirected to PAYPAL for payment.
  •   Usually files are ready in about 1-3 hours, may take longer depending on customer demand!

 

Payment, Pricing & Promotions

Promotions will be available only after 3 orders placed on this website and you will be notified by e-mail when you met this condition.